When will I receive my order?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.

After your order is verified, you can expect to receive your order within the following time frame: 7- 14 working days (except Sunday and holidays)

I ordered multiple items, but I only receive ONE (1), where are my other items?

If you ordered from multiple sellers in one order then you will receive your order in separate parcels. Each order invoice will tell you the items you can expect to find inside. Please check the order invoices from each part of your order to make sure you are not missing anything.

Please reach out to us at contact if you find some items missing in your parcel with your order number and the missing item's name. We will investigate the matter for you right away.

You can also check the status of each of your items online with our Order Tracking tool.

How do I check delivery lead time of a product?

For further details on delivery lead times, enter postcode to check delivery options and lead time at the CHECK box on product information page.

Can I pre-arrange/schedule the date of my delivery?

We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our courier partner once the item is “Shipped” to schedule according to your preference.

Do you deliver during weekends and holidays?

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

I need my order now, Can shallejell speed up the delivery?

Unfortunately we are unable to speed up the delivery. The delivery arrival time for your order depends on the seller you have ordered from. Please refer to the promised delivery date provided when your order was confirmed.

Should you still want your items earlier, you may coordinate with the courier partner once the item is “Shipped”.

How can I know exact date and time of the delivery?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's delivery schedule in your location.

Why do I receive my order in separate deliveries?

Products may be shipped from various facilities and therefore deliveries may perform at different times.

Do note that items that are shipped from international sellers may experience delays during customs clearing.

What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our customer service at contact immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.